*We recommend ordering one half size down i.e. if you're a size 9, we recommend ordering an 8.5*
I really like the shoes but I have sent two emails trying to return them as they are too large and I'd like to get a smaller size. I have not been able to get anybody to assist me. Terrible customer service that undercuts the beautiful shoes you sell.
The leather is excellent, the last is comfortable, and the insert in the sole is a very well-thought-out touch. I have worn these for about 3 weeks over asphalt, gravel, and even to a fundraiser that took place at an equestrian center, the shoes definitely don't need to be obsessively babied. Regarding customer service, Matt always answers phone calls to answer questions about the product or process requests, even simply talking to him about the behind-the-scenes process is enjoyable. Definitely putting in another order once some new suede models are stocked online. 5/5 by all metrics
Love the leather, fit, and cut of these shoes. At the price at which I purchased them, they are definitely the best quality for value of any Belgian loafer on the market.
Amazing quality and customer service. Depending on your shoe size, I would size down. Quality is definitely there.
Had a hiccup with sizing. The shoes generally run 2 sizes larger than normal but I the customer service was one of the best experience I ever had. Online retail is challenging with sizing but bomberos return policy, timely customer service replies and general friendliness made the process extremely seamless