FAQs

ORDERS & RETURN POLICIES

SHIPPING

All BOMBEROS purchases in the continental US include 2-day delivery as part of your purchase. For International deliveries, BOMBEROS will ship order with Express service with the exact speed being at BOMBEROS’ discretion.

TRACK YOUR ODER

 To track your order, login to your customer account at the top right of the page and click on “track my order” or have a field to enter your order number and check order status.

RETURNS

Although it is the goal of our fit guide to help you identify the proper size with your initial purchase, we understand that not every pair will fit perfectly the first time. In this event, BOMBEROS offers hassle-free returns in accordance with the following policy.

Shoes must be returned is “as-new” condition. As such, we recommend trying on your BOMBEROS on a carpeted/non-abrasive surface such as not to scratch the leather soles. We offer free return and exchange shipping in the U.S.  You can initiate the return process by  submitting your email above to receive step-by-step return or exchange instructions. 

Once you receive a shipping label, goods must be received in 14 days to validate your return or exchange. A refund will be issued to the original form of payment once goods are received. If goods are not received in 14 days from issuance of shipping label, the return or exchange will no longer be valid . If you have selected an exchange, we will send out the new order once we receive your return.

A quicker way to exchange is to place a new order for the new size and return the original pair. 

We do not accept returns or exchanges of worn goods or those initiated later than 30 days after your purchase.

For more information email hello@shopbomberos.com 

 

PRODUCT QUESTIONS

 FIT 

While BOMBEROS footwear is produced by some of the finest shoe artisans of Spain, they’re designed in the USA and for the American market. As such, sizing should be accurate to your typical athletic shoe size. If you’re between sizes, we recommend ordering a half size down as our shoes are designed to mold and stretch to your fit with wear to provide the most comfortable experience possible.

CARE & MAINTENANCE

Finding a pair of shoes that looks good, fits well, and provides all day comfort is one of the greatest additions to a wardrobe one can make. Once the perfect pair is added to your collection, it's all about maintaining your investment to last a lifetime. Curious about how to make this happen? Don't worry we've got you covered.    

Shoe Trees

The foundation of proper shoe care is a well-made shoe tree. In addition to adding a polished look to your shoe rack, there are a multitude of advantages to storing your shoes with trees. Both plastic and wood shoe trees or stretchers will maintain the shoe's shape and structure which reduces aging and creasing of the textile. Another little known fact is that if shoes are not worn for a long period of time they can shrink, shoe trees combat this as well.

While plastic is typically a cheaper option, protecting a well-made pair of shoes should be done with a well-made shoe tree, and this is a shoe tree constructed entirely of Cedar. Cedar is deliciously aromatic, which masks odor originating from the shoe, and is also extremely absorbent which prevents moisture buildup. This benefit is two fold - preventing odors caused by moisture and preventing wear and tear to your shoe's leather interior and lining caused from moisture. If you ever have a particularly odorous pair of shoes, simply sand your cedar shoe trees to release extra aroma. This can't be done with plastic. BOMBEROS offers FSC-Certified American Red Cedar shoe trees available here which will tick all the boxes in regard to your shoe tree needs. 

In addition to preserving the interior, shape, and structure of your shoes - trees act as a second pair of hands while you clean and maintain the exterior of your shoe. Taking care of the exterior varies by material, so let's cover the intricacies.      

Leather

Start by cleaning the surface of the shoe to remove any loose debris or dust which may have built up while wearing or storing your shoes. If your shoes have laces now is the time to remove them. The initial surface cleaning should be done with a horsehair brush, combing over the entire shoe to sweep the surface clean. Once the surface is prepped, use a chamois or cloth to apply a leather conditioner in a circular motion while applying light pressure. Allow the product to dry and use either a chamois or a horsehair brush to remove any excess conditioner remaining on the shoe. If you want to add a coat of wax or polish, repeat the leather condition application process with the product of your choice.      

Velvet

BOMBEROS uses a pure-velvet which is the highest quality velvet available today. Because of this, proper care must be exercised when cleaning. To start - you'll need a horsehair brush, microfiber towel and a soft, non-damaging brush. Microfiber is very absorbent and does not leave behind residue which is typically very visible on velvet. Once you have your microfiber cloth and a soft bristled brush, mix 1-2 ounces of dishwashing soap with 8-10 ounces of warm water. What we're looking for is a foamy mixture. 

Start by brushing the shoe with your horsehair brush to remove any loose debris. Next, apply a conservative amount of your mixture to the blemish on your velvet slippers. Gently scrub this in using a unidirectional stoke matching the grain of the velvet around the blemished area. Let the solution sit for a few minutes and wipe away with your microfiber towel, brushing in the same direction you scrubbed.    

Suede

Very similar in procedure to Velvet, we have your life hack for cleaning Suede using something you probably already have in your home. Again, start by using a horsehair brush to remove any debris. Do this in a uni-directional stroke, matching the grain of the shoes which is most likely back to front. Now that we have a clean surface, use a microfiber towel to wipe the area in the same direction you brushed. Next, dampen the microfiber towel with warm water and a small amount of white vinegar. Lightly brush the blemished area in the same direction you've been using and allow to dry. This should remove the blemish. If you now have a moisture stain, brush the entire shoe with a moist microfiber towel so that it is uniformly damp and allow to dry over night with a pair of shoe trees insert. 

In the event your suede is scuffed, simply follow the grain with a pencil easer and the natural fibers in the leather should fill the scuff in. 

Linen 

Perhaps the easiest textile to clean, Linen is durable and does not stain from moisture. To remove a blemish, use either a microfiber towel or a soft brush to apply a mix of 1-2 ounces dish soap with 8-10 ounces of water in a circular motion. Allow to dry and your stain should have vanished, if not, repeat the process applying slightly more pressure.

Suede, linen, and velvet can all be pre-treated with a nano-coating or water repellant prior to wear. As with most things, prevention is better than solving so we recommend treatment if possible. Should you have any questions or want recommendations on cleaning products, treatments, waxes, or polishes please feel free to contact us directly at hello@shopbomberos.com. We'd love to hear from you!