Although it is the goal of our Fit Guide to help you identify the proper fit with your initial purchase, we understand that not every pair will fit perfectly the first time. In this event, BOMBEROS offers hassle-free returns in accordance with the following policy.
Shoes must be returned is “as-new” condition. As such, we recommend trying on your BOMBEROS on a carpeted/non-abrasive surface such as not to scratch the leather soles. We offer free return and exchange shipping in the U.S. You can initiate the return process by submitting your email above to receive step-by-step return or exchange instructions.
Once you receive a shipping label, goods must be received in 14 days to validate your return or exchange. A refund will be issued to the original form of payment once goods are received. If goods are not received in 14 days from issuance of shipping label, the return or exchange will no longer be valid . If you have selected an exchange, we will send out the new order once we receive your return.
A quicker way to exchange is to place a new order for the new size and return the original pair.
We do not accept returns or exchanges of worn goods or those initiated later than 30 days after your purchase.
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